Complaints & Appeals

This policy describes the principles and procedures applicable to complaints & appeals at ClinMed Nexus: Journal of Multidisciplinary Sciences.

1. Purpose

The journal aims to provide a fair mechanism for addressing concerns about editorial conduct, manuscript decisions, publication ethics, and administrative processes.

2. What May Be Raised

Complaints may concern process errors, conflicts of interest, confidentiality, inappropriate conduct, billing disputes, or post-publication matters.

3. Submitting a Complaint

Provide the manuscript or article identifier, a concise description, relevant dates, and supporting documents using the official journal contact details.

4. Editorial Appeals

An appeal against a decision should identify a material factual error, procedural irregularity, or unmanaged conflict; disagreement alone does not require reversal.

5. Independent Consideration

Where practical, complaints involving an editor should be assessed by someone not directly involved in the original decision.

6. Fair Process

The journal should acknowledge concerns, seek relevant responses, avoid retaliation, and communicate a reasoned outcome without promising a predetermined result.

7. Confidentiality and Records

Personal information and sensitive evidence should be shared only as necessary for appropriate review, with records kept securely.

8. Further Action

Depending on findings, actions may include clarification, a revised decision, policy improvement, correction, or referral to a relevant institution.